That's not true, we INSTA-uploaded the save on the cloud, when you requested it, not after replying on the post.
It was 40% not 30%, but do you really see only the percentage of the trophies ? You should watch instead the completition of the game, we were working on all the collectibles, of course the percantage was lower.
We said apologies of course and I don't even even knew the save was not compatible with your version of the game, you are good just to blame here and you have never talked to me in private after we did as you requested.
Again, we were still working on the game, you are not able to wait.
And it was not 5 months of working because at the beginning you ordered us some specific time WHEN playing, when you told us, so 2 months were wasted, it was also during the summer and we were kinda busy with some real life stuff.
Again, there was NO DEAL about the time taken, so we were just trying to do work on it the time we had to spend on it...and no, I was not the man working on it, it was not my job, my best friend was working on it, he did his best to find the properly time to work on it.
So if you just cannot wait this is just your problem, we were respecting the deal doing our best.
About the apologies, I said Apologies, several times, I'm sorry, it's not my fault, I was not the man working on this job, otherwise it would have been a different story, but still, since he is the mate of the shop, I take the responsability of this and I apologize.
As I told you, we cannot refund you since we spent some hours and we spent money to buy the game, just in order to try to please yourself, but you never asked for a recompense instead, you just requested us to upload the save and you dismissed us, so we did like you requested...but again, we were still keep working on it.
Do you want a recompense, we cannot refund you for those reasons, but we can give you a recompense, yes, feel free to ask a game of our shop and we'll try to see if we can satisfy your request.
We are no scammers, if you pay for a service, we always keep working on it, maybe our speed is not the best, we have a lot of clients that ask for a lot of our services, we are only few people and we try to do the best to have a decent speed, sometimes we fail on this, but we always keep going and complete the job we started.
Just talk to us, don't shut up, we are always opened to a dialogue, I just discovered right now that our EUR save-file was not compatible with your, you never told us, so how we could have known ? I feel sorry for this, so please feel free to write me in private and request a game service as a recompense, but again, don't expect super fast speed, we do what we can with the times we have and busyness we have to take care of.